New to HighTops or just want to know what to expect?
Whether you’re visiting a dispensary for the first time or you’re a seasoned Colorado cannabis customer, this page covers what to expect when you shop with us, from ID requirements and wait times to product quality and our policies.
HIGHTOPS FAQ’S
At Hightops Cannabis, we believe an informed customer is a happy one. Here’s everything you need to know before you walk through our doors — straight from us to you.
Store Policies
Yes — every customer is carded, every time, no exceptions. Please bring a valid state-issued ID or passport. If you’re a medical marijuana patient, make sure your recommendation is current and bring that too. Having both ready keeps your visit quick and smooth.Looking to get your med card or renew one? Doctors of Natural Medicine has been serving Colorado patients since 2016 — new patients and renewals welcome statewide.
Looking to get a med card? Doctors of Natural Medicine has been in business since 2016 and serves patients across all of Colorado! Check them out by clicking the logo below, whether you are a new patient or looking for a renewal.
No — under Colorado Marijuana Enforcement Division regulations (MED Rule 3-235), marijuana and marijuana-infused products cannot be returned to a licensed dispensary once they leave the store. All THC product sales are final.
That said, we genuinely want you to have a great experience. If you believe a product is defective, here’s how to reach a resolution:
-Do not bring the product back into the store
-Contact us within 7 calendar days of purchase
-Have your original receipt ready
-Be prepared to share photo or video documentation of the issue
While returns are not permitted under Colorado law, store credit or a replacement may be offered at management discretion as a courtesy — this is not guaranteed. We’re also happy to connect you directly with the manufacturer when appropriate to help resolve the issue faster.
We appreciate your understanding and your help keeping us compliant with Colorado law.
To enter the dispensary or make a purchase, you must present a valid government issued photo identification. Our staff are required to verify that every ID is legitimate, readable, and in good condition. If an ID is cracked, heavily worn, or otherwise damaged, we may not be able to accept it.
Damage that obscures important security features, the barcode, the photo, or key information such as the date of birth can prevent us from verifying the ID. Because dispensaries are strictly regulated, our team must be confident that the identification presented is authentic and clearly readable. If the condition of the ID prevents proper verification, we will not be able to allow entry or complete a purchase. Customers may also use the MyColoradoTM digital ID app as an acceptable form of identification when it displays a valid Colorado driver license or ID card. The digital ID must be presented within the official MyColorado app and must be clearly visible for verification by our
staff.
If your physical ID is cracked or damaged, we recommend replacing it through your state’s motor vehicle office as soon as possible.
Thank you for understanding that these policies help us remain compliant with Colorado regulations and protect our customers and staff.
Colorado regulations sometimes require dispensaries to serve one customer at a time to ensure compliance and privacy. At Hightops Cannabis in Colorado Springs, we take that time to give every customer our full attention. We respect your time and do our best to keep any wait to a minimum — and we think the experience is worth it.
We’re committed to carrying the highest quality medical and recreational cannabis products in Colorado Springs, paired with genuinely helpful customer service. Whether you’re a first-time visitor or a longtime patient, we want every visit to feel worth the trip.
Absolutely. Our bud tenders are here to be your go-to experts on all things cannabis — strains, products, consumption methods, dosing, and more. No question is too basic or too obscure. If we don’t know the answer off the top of our heads, we’ll find someone who does.